We're here to help!
Need help? Please send us an email at email@example.com and be as descriptive as possible so we can provide a great answer for you. If your question is about anything other than your account or technical issues, try posting in the Facebook Group for a quicker response.
How can I view my receipts?
Click here to open up your Billing Info page. Scroll down to "Order History" and find the column titled "Receipts." Click the PDF link to download each receipt.
How can I cancel my membership?
You are free to cancel your account at anytime. You will have access to your account for the remainder of your membership period, and it will expire on your next re-bill date. Click here to cancel your membership. Send us an email to pause your account.
Can I upgrade my membership from monthly to annual?
If you'd like to switch from monthly to annual or multi-user, you can do so here. It will automatically prorate the price for you. If you are at a founding member price, reach out to us to upgrade your account.
I'm having trouble getting started.
The best way to get started is to join the Members-Only Facebook Group and access the Quickstart Guide. This will help you understand the platform and best practices for using the content. Don't hesitate to ask any questions in the Facebook Group - We're here to help coach you to success with your social media!
How do I switch to a team account?
Click here to upgrade your account to a team account. You will create a master account and agents will be able to create free accounts underneath you.