Canva FAQ

It’s trying to get me to pay for Canva pro. I thought you said I don’t have to have Canva pro!?

While Canva will continue to try to upsell you on Canva pro, the free version is forever. We promise, you will never have to upgrade to Canva pro unless you want to.

How do I save my design?

Reason #2373 we love Canva: It automatically saves your design. As you edit your design, check the words to the left of the title of your design – it will flash between saying Unsaved Changes and All changes Saved. Before you exit out of Canva, simply make sure it says “All Changes Saved”

How do I upload my photos?

Click “Upload” on the right toolbar and you are free to upload all of your photos and videos! Canva will store them there as well.

I can’t put my logo on the template without it becoming the background image, how do I fix this?

Easy fix! Just click the background, and lock it by clicking the lockbox on the top horizontal toolbar. Now drag your logo on top of it, and it won’t drop into the background

I can’t find the fonts that I used in your templates on Canva, where are those?

Some of the fonts we use in our templates are purchased outside of Canva and uploaded into our templates. You will not be able to use them anywhere other than our templates. If you would like to, you can google the name of the font and purchase it. However, you will need Canva pro in order to upload fonts.

I’m on the Canva app on my phone and…

We’ll stop you right there! The Canva app is very tricky, we recommend using Canva on safari on your phone or just using it on your computer.